OctaWeb - Notice history

All systems operational

We monitor parts of customers' services in-house and these will not appear on our status page.
If you are encountering issues please reach out to our support team in for assistance.

Notice history

Jul 2025

No notices reported this month

Jun 2025

Client Portal Maintenance
  • Completed
    04, June 2025 at 6:45 PM
    Completed
    04, June 2025 at 6:45 PM

    We’ve successfully completed our scheduled maintenance. The client portal is now fully operational and accessible as usual. Thank you for your patience and understanding.

    If you experience any issues, please don’t hesitate to contact our support team.

  • In progress
    04, June 2025 at 5:00 PM
    In progress
    04, June 2025 at 5:00 PM
    Maintenance is now in progress
  • Planned
    04, June 2025 at 5:00 PM
    Planned
    04, June 2025 at 5:00 PM

    We will be conducting some routine maintenance on our client portal.

    If you require any assistance in the meantime please reach out via our live chat service.

    Thanks

May 2025

Roundcube Webmail Issues - cPanel
  • Resolved
    Resolved

    Update


    We've implemented a temporary fix recommended by cPanel to resolve the issue and are now monitoring the services closely.

    Since updating to version 120 or to version 126, some users can't access their Roundcube Webmail interface due to an outdated SQLite schema. cPanel have opened an internal case to investigate however since the fix, access to Roundcube webmail has been restored.

    Thank you for your patience.

    Monitoring Status: Monitoring

  • Identified
    Identified

    This issue has been caused by an update to cPanel, we are hoping for a fix to be implemented soon.

    https://support.cpanel.net/hc/en-us/articles/25294429672599-v120-v126-Unable-to-access-Roundcube-after-updates?input_string=roundcube%2C+all+users%3A+oops...+something+went+wrong!+-

  • Investigating
    Investigating

    We're currently investigating reports of an issue affecting cPanel Users.

    Description: Users attempting to access roundcube webmail may be seeing this error message:
    "Oops... something went wrong!

    An internal error has occurred. Your request cannot be processed at this time.

    For administrators: Please check the application and/or server error logs for more information."

    Our team are investigating the issue and will provide an update as soon as we can.

    Monitoring Status: Investigating

May 2025 to Jul 2025

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