OctaWeb - Notice history

All systems operational

We monitor parts of customers' services in-house and these will not appear on our status page.
If you are encountering issues please reach out to our support team in for assistance.

Notice history

Apr 2025

New VPS Orders Error
  • Resolved
    Resolved

    This issue has now been resolved. If you're still encountering issues, please get in touch so we can investigate further.

  • Monitoring
    Monitoring

    Update


    We've implemented a fix to the issue and are now monitoring this fix.

    Monitoring Status: Monitoring

  • Investigating
    Investigating

    We're currently investigating reports of an issue on our infrastructure.

    Affecting: New Customer Orders

    Description: When attempting to place an order via our client portal for a VPS Server the page will reload and not allow you to pass the first page.

    Update ETA: 30 Minutes

    Monitoring Status: Investigating

    Additional Notes: If you require an order to be placed please contact us either by telephone or via live chat.

SSL Issues
  • Resolved
    Resolved

    This issue has now been resolved. If you're still encountering issues, please get in touch so we can investigate further.

  • Monitoring
    Monitoring

    We are aware of an issue where customers are seeing messages regarding the site not being secure (SSL Error) on managed sites.

    How to resolve: Please login to your cPanel account and run Auto SSL in SSL/TLS Status. This will resolve the issue.

Mar 2025

No notices reported this month

Feb 2025

Upstream Provider Issue
  • Resolved
    Resolved

    This issue has now been resolved. If you're still encountering issues, please get in touch so we can investigate further.

  • Monitoring
    Monitoring

    Update

    We've identified the cause of the issue.


    Node: ND-02, CN-01, and OctaWeb Telephony System

    Description: We have been advised by our Network Providers that they suspect there has been a device outage on GTT Services, as traffic is no longer flowing via Telehouse North. The 2-3 minute outage experienced can be put down to any traffic flowing via THN to GTT being cut off in a non-graceful state, as well as BGP hold-timers expiring and route reconvergence. Our Network Providers as well as ourselves will continue to monitor for the next 24 hours, and will post any updates if required.

    Monitoring Status: Identified

  • Identified
    Identified

    We have identified an issue which seems to have impacted some services across ND-02, CN-01 and our OctaWeb Telephony System this lasted for around 30-60 seconds, the issue is further upstream to our network and our networking provider are in contact with the upstream provider in question.

    We will as always provide updates here once we have them

We're aware of an issue.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Our network provider has located the issue, there was a failed SFP module on a core device. This has since been replaced, and has restored service.

  • Identified
    Identified

    We believe this may potentially be a failure of a core device. Our network provider have engineers on-site investigating this as a matter of urgency. We will provide another update shortly.

  • Investigating
    Investigating

    We're currently investigating reports of an issue on our infrastructure.

    Node: ND02 / ND04

    Update ETA: 10 Minutes

    Monitoring Status: Investigating

Client Portal: Discord Login Issues
  • Update
    Update

    This incident has now been fully resolved.

    The cause of the issue was a redirect issue with some clients using .co.uk and the Discord auth being .uk causing this error.

    If you are having issues with logging in please reach out to us.

  • Resolved
    Resolved

    This incident is ongoing however we have updated messaging on our client portal to resolve the issue until a fix is added.

  • Investigating
    Investigating

    This issue is intermittent at the moment and is believed to be related to the Discord API timing out. You can still login to your client portal account but may get an error when using Discord to sign in.

    A temporary workaround is to reset your password (your email will be set as your Discord email address). Once you have reset your password you can then login using email/password.

    We are aiming to resolve this issue as soon as possible however can not confirm a estimated fix due to the problem being with a third party (Discord API)

Network Issue - Newcastle
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We've implemented some fixes to the configuration of our routing between Newcastle and London, this has been tested and confirmed to be working now. The core link that was flapping has been taken out of service until we're happy it's not going down repeatedly again. We apologise for any issues this may have caused you this morning

  • Investigating
    Investigating

    Our networking partner have identified a core link to London has failed, this has failed over to another link.

    10:10 The core link is now back online, but is flapping up and down, they are currently in the process of disabling this link until the issue is resolved.

Feb 2025 to Apr 2025

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