OctaWeb - Notice history

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We monitor parts of customers' services in-house and these will not appear on our status page.
If you are encountering issues please reach out to our support team in for assistance.

Notice history

Mar 2025

No notices reported this month

Feb 2025

Upstream Provider Issue
  • Resolved
    Resolved

    This issue has now been resolved. If you're still encountering issues, please get in touch so we can investigate further.

  • Monitoring
    Monitoring

    Update

    We've identified the cause of the issue.


    Node: ND-02, CN-01, and OctaWeb Telephony System

    Description: We have been advised by our Network Providers that they suspect there has been a device outage on GTT Services, as traffic is no longer flowing via Telehouse North. The 2-3 minute outage experienced can be put down to any traffic flowing via THN to GTT being cut off in a non-graceful state, as well as BGP hold-timers expiring and route reconvergence. Our Network Providers as well as ourselves will continue to monitor for the next 24 hours, and will post any updates if required.

    Monitoring Status: Identified

  • Identified
    Identified

    We have identified an issue which seems to have impacted some services across ND-02, CN-01 and our OctaWeb Telephony System this lasted for around 30-60 seconds, the issue is further upstream to our network and our networking provider are in contact with the upstream provider in question.

    We will as always provide updates here once we have them

We're aware of an issue.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Our network provider has located the issue, there was a failed SFP module on a core device. This has since been replaced, and has restored service.

  • Identified
    Identified

    We believe this may potentially be a failure of a core device. Our network provider have engineers on-site investigating this as a matter of urgency. We will provide another update shortly.

  • Investigating
    Investigating

    We're currently investigating reports of an issue on our infrastructure.

    Node: ND02 / ND04

    Update ETA: 10 Minutes

    Monitoring Status: Investigating

Client Portal: Discord Login Issues
  • Update
    Update

    This incident has now been fully resolved.

    The cause of the issue was a redirect issue with some clients using .co.uk and the Discord auth being .uk causing this error.

    If you are having issues with logging in please reach out to us.

  • Resolved
    Resolved

    This incident is ongoing however we have updated messaging on our client portal to resolve the issue until a fix is added.

  • Investigating
    Investigating

    This issue is intermittent at the moment and is believed to be related to the Discord API timing out. You can still login to your client portal account but may get an error when using Discord to sign in.

    A temporary workaround is to reset your password (your email will be set as your Discord email address). Once you have reset your password you can then login using email/password.

    We are aiming to resolve this issue as soon as possible however can not confirm a estimated fix due to the problem being with a third party (Discord API)

Network Issue - Newcastle
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We've implemented some fixes to the configuration of our routing between Newcastle and London, this has been tested and confirmed to be working now. The core link that was flapping has been taken out of service until we're happy it's not going down repeatedly again. We apologise for any issues this may have caused you this morning

  • Investigating
    Investigating

    Our networking partner have identified a core link to London has failed, this has failed over to another link.

    10:10 The core link is now back online, but is flapping up and down, they are currently in the process of disabling this link until the issue is resolved.

Jan 2025

Emergency Maintenance
  • Completed
    18, January 2025 at 5:51 PM
    Completed
    18, January 2025 at 5:51 PM

    We've swapped the relevant core links around, and services should be recovering now.

  • In progress
    18, January 2025 at 5:38 PM
    In progress
    18, January 2025 at 5:38 PM

    We're having to swap some core links around in our data centre in Newcastle. This may cause a brief outage of around 5 minutes whilst routes reconverge within the network. We apologise for any inconvenience this may cause.

  • Planned
    18, January 2025 at 5:38 PM
    Planned
    18, January 2025 at 5:38 PM

    We're having to swap some core links around in our data centre in Newcastle. This may cause a brief outage of around 5 minutes whilst routes reconverge within the network. We apologise for any inconvenience this may cause.

Client Portal Maintenance
  • Completed
    15, January 2025 at 6:55 PM
    Completed
    15, January 2025 at 6:55 PM

  • In progress
    15, January 2025 at 3:40 PM
    In progress
    15, January 2025 at 3:40 PM
    Maintenance is now in progress
  • Planned
    15, January 2025 at 3:40 PM
    Planned
    15, January 2025 at 3:40 PM

    We are completing planned maintenance on your client portal.

ND02/ND04 Network Issue
  • Resolved
    Resolved

    This issue has now been resolved. If you're still encountering issues, please get in touch so we can investigate further.

  • Monitoring
    Monitoring

    Update


    We've implemented a fix to the issue and are now monitoring the services closely

    Monitoring Status: Monitoring

  • Identified
    Identified

    Update


    Node: ND02 / ND04

    Monitoring Status: Identified

    Observations:

    We are aware of an issue and have identified the cause being an issue with a network switch.

    Next Steps:

    We have engineers making way to site now. Service has been restored however services are at risk at this time. We will keep you informed.

    Thank you

  • Investigating
    Investigating

    We're currently investigating reports of an issue on our infrastructure.

    Node: ND-02 / ND-04

    Update ETA: 23:30

    Monitoring Status: Investigating

Jan 2025 to Mar 2025

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